Comments on: Why AT&T sucks http://maybejustme.com/2008/07/21/why-att-sucks/ keeping the links out of your inboxes... Mon, 25 May 2009 23:32:01 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: sean http://maybejustme.com/2008/07/21/why-att-sucks/comment-page-1/#comment-395 sean Thu, 25 Dec 2008 03:53:15 +0000 http://maybejustme.com/2008/07/21/why-att-sucks/#comment-395 AT&T, formerly Cingular wireless...Only a name change. I started working for them last november. Lied to from day one on location i'd work at to every day operations. Paystub stills says Cingular on it... so they really just changed there signs. All they care about is new sales. Once ur a customer..F U.. Most of the managers and sales people put features on your account without your knowledge. Then when you get the short bill it's hard to tell difference between taxes and fees. I had so many people paying for roadside assistance never knew about and talk dial, which all phones have built in. Then when I was let go for not hitting new quota, because i wouldn't flip customers into a new number, they are now fighting my unemployment. If i had 10 pages to write i could fill them. CHECK you Bill!!!!!! AT&T, formerly Cingular wireless…Only a name change. I started working for them last november. Lied to from day one on location i’d work at to every day operations. Paystub stills says Cingular on it… so they really just changed there signs. All they care about is new sales. Once ur a customer..F U.. Most of the managers and sales people put features on your account without your knowledge. Then when you get the short bill it’s hard to tell difference between taxes and fees. I had so many people paying for roadside assistance never knew about and talk dial, which all phones have built in.
Then when I was let go for not hitting new quota, because i wouldn’t flip customers into a new number, they are now fighting my unemployment. If i had 10 pages to write i could fill them. CHECK you Bill!!!!!!

]]> By: Rachel http://maybejustme.com/2008/07/21/why-att-sucks/comment-page-1/#comment-339 Rachel Sat, 09 Aug 2008 08:00:11 +0000 http://maybejustme.com/2008/07/21/why-att-sucks/#comment-339 As an unfortunate rep on the phone representing AT&T in iDay as we called it. Yes the stores were not prepared. Also in our defense if we issue a credit even remotely associated with an iPhone, it's our job. Who made that rule? Apple. Working with them on a regular basis (the visual voicemail is having a lot of trouble) i know that many of their reps are extremely rude and not helpful in the least bit. I put everything i have into every call i take. I get screamed at, cussed out and i've even had my life threatened because someone thinks taking an iphone to another country won't cost anything. If you are using internet on your phone and you don't have a package.... think about it. You're getting charged. everything you need is online. Pay attention to your bill. read the fine print it's there for a reason. every company has the same basic services! yes we mess up on occasion but i have NEVER not called a customer back. The job is incredibly difficult. Today i got yelled at because my customer didn't know how to use a rebate card and choose credit not debit. but i was nice and explained everything but apparently it was my fault.? I agree that we should be able to give some sort of compensation for iphone customer's with a bad experience. but first is it really a life or death situation? we're all adults and patience is something we should have learned by now. but we can't do things for customer's with bad experiences because of the iPhone. Who set up the rules? Apple. I have bills to pay and I'm putting this out there for all AT&T haters..... would you loose your job so someone else could get a new cell phone they don't HAVE to have? Me either. As an unfortunate rep on the phone representing AT&T in iDay as we called it. Yes the stores were not prepared. Also in our defense if we issue a credit even remotely associated with an iPhone, it’s our job. Who made that rule? Apple. Working with them on a regular basis (the visual voicemail is having a lot of trouble) i know that many of their reps are extremely rude and not helpful in the least bit. I put everything i have into every call i take. I get screamed at, cussed out and i’ve even had my life threatened because someone thinks taking an iphone to another country won’t cost anything. If you are using internet on your phone and you don’t have a package…. think about it. You’re getting charged. everything you need is online. Pay attention to your bill. read the fine print it’s there for a reason. every company has the same basic services! yes we mess up on occasion but i have NEVER not called a customer back. The job is incredibly difficult. Today i got yelled at because my customer didn’t know how to use a rebate card and choose credit not debit. but i was nice and explained everything but apparently it was my fault.? I agree that we should be able to give some sort of compensation for iphone customer’s with a bad experience. but first is it really a life or death situation? we’re all adults and patience is something we should have learned by now. but we can’t do things for customer’s with bad experiences because of the iPhone. Who set up the rules? Apple. I have bills to pay and I’m putting this out there for all AT&T haters….. would you loose your job so someone else could get a new cell phone they don’t HAVE to have? Me either.

]]> By: Susie http://maybejustme.com/2008/07/21/why-att-sucks/comment-page-1/#comment-338 Susie Sat, 02 Aug 2008 21:06:52 +0000 http://maybejustme.com/2008/07/21/why-att-sucks/#comment-338 AT&T does suck!!! I don't know if this happening to other people - but recent AT&T customers beware! I wanted to get an iphone 3 months ago, but when I went to the store they were out, and the rumors had started flying about the new iphone coming out. The D.C. store reps said that I could easily purchase a plan in May, 2008 and just get the free phone, so that I could upgrade to the iphone when it came out. They said it would NO PROBLEM. Surprise, surprise. I'm about to purchase my iphone when the nice Apple employee tells me that I'm not eligible for the discount. She directly contacted AT&T and tried to reason with them, and then I got on the phone with AT&T and told them I would cancel my contract. Apparently, they could care less because they chose to lose me as a customer (for a minimum of 2 years!) rather than provide me with the discount that I was assured of back in May. So much for customer service... AT&T does suck!!! I don’t know if this happening to other people – but recent AT&T customers beware! I wanted to get an iphone 3 months ago, but when I went to the store they were out, and the rumors had started flying about the new iphone coming out. The D.C. store reps said that I could easily purchase a plan in May, 2008 and just get the free phone, so that I could upgrade to the iphone when it came out. They said it would NO PROBLEM.

Surprise, surprise. I’m about to purchase my iphone when the nice Apple employee tells me that I’m not eligible for the discount. She directly contacted AT&T and tried to reason with them, and then I got on the phone with AT&T and told them I would cancel my contract. Apparently, they could care less because they chose to lose me as a customer (for a minimum of 2 years!) rather than provide me with the discount that I was assured of back in May.

So much for customer service…

]]> By: Josh http://maybejustme.com/2008/07/21/why-att-sucks/comment-page-1/#comment-336 Josh Thu, 31 Jul 2008 03:12:44 +0000 http://maybejustme.com/2008/07/21/why-att-sucks/#comment-336 Sir, AT&T does suck bad. I purchased a new contract of service from them which locked me in at 2 years mind you. I decided to go with 2 BB Pearls. The total came to $175.18. Well they shipped me the phones and the day it was supposed to be delivered, AT&T notified UPS to stop the shipment, 5 minutes from delivery. i was just on the dang phone with the UPS guy on hoe to get to my house. He calls me back and tells me to call AT&T, that there was a problem. So I did and find out all they had to do was verify my account. I was like OMG I paid for these phones you had no right to stop the shipment on them hello. They tell me all they can do at this point is ship me a whole new order and that when the first order got back, I would get a refund of $175.18 to my account. So I place another order and pay another $175.18. The second order gets here no problem. I activated my service and my phones. I was sent a email saying that the first oder arrived at their warehouse and I should expect a refund with 5-7 business days onto my card. I was really excited. WRONG! It's been 14 days and still no refund at all. I called AT&T and they give me a run around, so I ask to speak with their supervisor. I was told he was very busy, but they would make a referal for himto call me back within 12-24 hours. So I did, but I highly doubt he will even call me. AT&T sucks. I have 15 days to cancell my service before I am locked into their contract, so if my refund aint here by the 14th day. I am totally cancelling my service with them!!! Sir, AT&T does suck bad. I purchased a new contract of service from them which locked me in at 2 years mind you. I decided to go with 2 BB Pearls. The total came to $175.18. Well they shipped me the phones and the day it was supposed to be delivered, AT&T notified UPS to stop the shipment, 5 minutes from delivery. i was just on the dang phone with the UPS guy on hoe to get to my house. He calls me back and tells me to call AT&T, that there was a problem. So I did and find out all they had to do was verify my account. I was like OMG I paid for these phones you had no right to stop the shipment on them hello. They tell me all they can do at this point is ship me a whole new order and that when the first order got back, I would get a refund of $175.18 to my account. So I place another order and pay another $175.18. The second order gets here no problem. I activated my service and my phones. I was sent a email saying that the first oder arrived at their warehouse and I should expect a refund with 5-7 business days onto my card. I was really excited. WRONG! It’s been 14 days and still no refund at all. I called AT&T and they give me a run around, so I ask to speak with their supervisor. I was told he was very busy, but they would make a referal for himto call me back within 12-24 hours. So I did, but I highly doubt he will even call me. AT&T sucks. I have 15 days to cancell my service before I am locked into their contract, so if my refund aint here by the 14th day. I am totally cancelling my service with them!!!

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